WHAT TO DO WHEN YOU RECEIVED A FAULTY OR DAMAGED ITEM?
— You must inspect the condition of your order upon delivery. If you notice that the package has some damages on the outside, we kindly ask you to notify the courier and mark it down on the delivery slip. Then proceed to notify our Customer Service according to the procedure outlined below. If an item from your order is faulty or damaged, please email Customer Service via hallo@koperhuis.be as soon as possible after receipt of item, but not later than 14 days after delivery. Please include the following in your email
1. The order details: order number, your contacts and date of delivery.
2. Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
3. Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
2. Information about the faulty or damaged product: product name and description and what is the problem with it. If possible, include a photo of the damaged product.
3. Let us know if you have notified the courier upon delivery that the package is damaged during transportation.
You will have to pay for the return transportation of the product, but we will reimburse you for this cost once we receive and inspect the item. In some cases we can make arrangements for a courier to collect the item directly from you.
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