— We have a 14 days full refund (excl. shipping cost) policy from the day of your receivement. The item should have not been used and should be in the original packaging, or of the same quality and in re-saleable condition. You are responsible for shipping the item back to us or bring it back to the store. Please, make sure that it has been packed well so that it does not get damaged during transportation. You will be refunded the full order amount, without the return transportation costs. Refunds are credited to the same card or account that was used for payment at purchase.
Our returns policy is valid for all standard items and does not apply to product specially ordered for the client, customised items and those that are made-to-order.
To claim a return you should do the following:
1. Email: firstname.lastname@example.org with the reason for the return as soon as possible. 2. You can also bring or send the object back to the store.
Gift cards: No cash returns! Online gift cards can be used on our webshop or in our store. The giftcards are not digital rechargeable.